About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals. 

 

Logistics Analyst  

The Logistics Analyst is a crucial role within the organization and is responsible for successfully supporting various North American Clients. This role will involve managing day-to-day account activities and working with internal partners to meet client expectations. Logistics Analysts are expected to communicate directly with carriers, customers, vendors, and internal management to ensure a reliable high service level and resolve daily transportation-related issues.   

 

The Logistics Analyst position will directly support the Client Relations & Business Intelligence Department with varying responsibilities with a focus on TMS. Communicate directly with carriers, customers, vendors, and internal management to ensure projects are on track.    

 

Other duties include assisting in special projects, analyses & implementations, developing and running reports through Business Intelligence tools, performing analytics and metrics for client-specific requests, and assisting in all customer management activities.  

   

TMS Administration  

• Administer and maintain the TMS environment, including: 

• User management, permissions, and system configurations 

• Planning parameters, routing guides, and optimization settings 

• Codes, qualifiers, and master data setup for client implementations 

• Manage configuration of TMS components such as dock scheduling, appointment calendars, and incident reporting 

• Maintain accurate shipment tracking records and system data integrity 

• Provide post-implementation support and resolve system-related issues through ticketing tools 

• Handle and resolve tickets by engaging cross-functional team members 

 

Client Integration & Data Management 

• Support and troubleshoot integrations between client ERP/WMS systems and the TMS 

• Monitor inbound data flows and validate data accuracy within the TMS 

• Develop and execute test scenarios for orders and loads during implementation 

• Troubleshoot integration errors and coordinate resolution across IT and business teams 

• Identify, log, and communicate integration issues, creating tasks and coordinating resolution with relevant teams. 

• Create and maintain detailed integration documentation, ensuring updates are communicated to stakeholders 

 

Carrier & Visibility Platform Administration  

• Support carrier onboarding and monitor communication between carriers and visibility platform 

• Investigate and resolve carrier compliance and tracking performance issues 

• Manage user setup, training coordination, and onboarding support within the visibility platform 

• Partner with internal teams to track onboarding progress and escalate issues when necessary 

 

System Optimization & Continuous Improvement 

• Configure and enhance TMS functionality using: 

• Routing guides, carrier compatibility, and automation rules 

• Multi-stop, multi-modal, and dynamic planning strategies 

• Identify opportunities to improve system performance, operational workflows, and client experience 

• Support ongoing product enhancements and solution development initiatives 

 

Contract & Rate Management 

• Maintain carrier contracts, including rate schedules, fuel tables, and accessorial charges 

• Validate and test carrier rates to ensure accuracy 

• Support pricing analysis and carrier negotiations in collaboration with leadership 

• Track contract status, documentation, and communication using project management tools 

• Manage carrier correspondence and pricing workflows through ticketing systems 

 

Project Coordination & Issue Resolution 

• Manage and resolve tickets related to system, carrier, and operational issues 

• Coordinate cross-functional efforts to ensure timely issue resolution 

• Track and update tasks in project management tools 

• Communicate updates and resolutions to internal and external stakeholders 

Time & Task Management 

• Accurately track time and tasks within project management systems 

• Maintain high standards of task documentation and productivity tracking 

• Continuously leverage tools and resources to improve efficiency and organization 

Other Responsibilities    

• Assistance on special projects, analyses, and client implementations    

• All other job duties that may be assigned.  

 

Job Requirements:

• 1–3 years of experience in a customer service or client-facing environment, preferably with exposure to multiple software platforms or systems
• Experience with project management tools, Transportation Management Systems (TMS), and/or automation platforms is preferred but not required
• Bachelor’s degree preferred; equivalent work experience will be considered
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple priorities
• Strong analytical and problem-solving skills with the ability to investigate and resolve issues independently
• Excellent verbal and written communication skills, with a high level of attention to detail and organization
• Demonstrated ability to work both independently and collaboratively within a team-oriented environment
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); ability to quickly learn new systems and technologies
• Bilingual (Spanish/English) is a plus

 

Physical Capabilities:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position is considered to be sedentary, and no unusual physical requirements are necessary to perform daily tasks. While performing the duties of this job, the employee frequently is required to sit, stand, walk, bend, reach with hands and arms, vision abilities, hear, speak and read. The employee is regularly required to use but is not limited to computer, fax machine and phone. The employee must occasionally lift and/or move up to 10 pounds.

 

Please note: There is no relocation or immigration assistance associated with this opening. Compensation based on experience.  

We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.